Privacy Policy

Effective Date: August 28, 2026

Granite Designs, LLC (“Granite Designs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit granitedesignsusa.com, submit a website or advertising form, request an estimate or consultation, communicate with us, or otherwise interact with Granite Designs.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name

• Email address

• Telephone or mobile phone number

• Address or project location

• Information about your countertop, remodeling, or other project

• Material, color, product, or service preferences

• Measurements, sketches, plans, photographs, or project files you provide

• Preferred appointment or consultation information

• Messages, questions, or other information submitted through our website, advertising forms, email, phone, text message, or other communication channels

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device type, referring website, pages visited, and general website usage information.

How We Use Your Information

Granite Designs may use the information we collect to:

• Respond to inquiries and requests for information

• Prepare estimates or quotes

• Schedule consultations, measurements, showroom visits, or installations

• Provide information about our products and services

• Communicate with you regarding your project

• Provide customer service and support

• Follow up on requests submitted through our website or advertising campaigns

• Improve our website, services, advertising, and customer experience

• Maintain business and transaction records

• Detect or prevent fraud, spam, misuse, or security issues

• Comply with applicable legal or regulatory requirements

We may contact you using the information you provide through email, telephone, or other communication methods appropriate to your request.

Advertising and Lead Forms

Granite Designs may use advertising platforms such as Google, Facebook, Instagram, Meta, or other online advertising services.

If you submit information through an advertisement or lead form, the information you provide may be transmitted to Granite Designs so that we can respond to your inquiry, provide an estimate, discuss your project, or provide information about our products and services.

Information submitted through advertising forms is handled in accordance with this Privacy Policy.

Text Messages and Mobile Information

If you provide a mobile telephone number and choose to receive communications from Granite Designs, we may use that number to communicate with you regarding your inquiry, estimate, appointment, project, or services.

Message and data rates may apply depending on your wireless carrier and service plan. You may request that text communications stop at any time by replying STOP to a text message or by contacting us directly.

Mobile information, text messaging opt-in data, and consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers solely as necessary to facilitate communications on our behalf, such as telephone, email, CRM, scheduling, or messaging technology providers.

Cookies, Analytics, and Website Technologies

Our website may use cookies, analytics services, advertising technologies, pixels, or similar tools to understand how visitors use our website, improve website performance, measure advertising effectiveness, and provide a better user experience.

These technologies may collect information such as your device type, browser, IP address, pages viewed, interactions with the website, referring source, and approximate geographic location.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

How We Share Information

Granite Designs does not sell your personal information to third parties.

We may share information with trusted companies or service providers when reasonably necessary to operate our business and provide services to you. These may include providers that assist with:

• Website hosting and maintenance

• Customer relationship management

• Email and telephone communications

• Appointment scheduling

• Advertising and analytics

• Payment or transaction processing

• Project management

• Information technology and security

• Other services necessary to operate our business

These providers are permitted to use information only as necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect the rights, property, safety, or security of Granite Designs, our customers, or others.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain customer and business records, comply with legal obligations, resolve disputes, and operate our business.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

Granite Designs takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Your Privacy Choices and Rights

You may contact Granite Designs to:

• Request access to personal information we maintain about you

• Request corrections to inaccurate information

• Request deletion of your personal information, where applicable

• Ask questions about how your information is used

• Request that certain communications from us stop

Certain information may need to be retained when required for legitimate business, contractual, tax, accounting, legal, or regulatory purposes.

Depending on where you live, applicable privacy laws may provide you with additional rights regarding your personal information.

Third-Party Websites

Our website may contain links to third-party websites, manufacturers, suppliers, social media platforms, or other online services.

Granite Designs is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and services are intended for adults seeking home improvement, countertop, fabrication, installation, or related services.

We do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

Granite Designs may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updated Privacy Policy will be posted on this website with a revised effective date.

Contact Granite Designs

If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your personal information, please contact:

Granite Designs, LLC
18 Republic Rd
North Billerica, MA 01862

Phone: (978) 362-1373
Email: info@granitedesignsusa.com
Website: granitedesignsusa.com