Terms & Conditions
Effective Date: August 28, 2026
Welcome to the Granite Designs, LLC website. These Terms & Conditions govern your use of granitedesignsusa.com and your interactions with Granite Designs, LLC (“Granite Designs,” “we,” “us,” or “our”) through this website.
By accessing or using this website, submitting a form, requesting information, or otherwise interacting with our website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.
1. Website Use
The Granite Designs website is provided for general informational purposes and to help customers learn about our countertop, fabrication, installation, remodeling, and related products and services.
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or accessibility of the website.
You may not attempt to gain unauthorized access to the website, its servers, databases, customer information, or other systems associated with Granite Designs.
2. Information and Service Requests
You may use our website to:
- Request information about products or services
- Request an estimate or consultation
- Ask questions about a project
- Schedule or request an appointment
- Submit project details, measurements, photographs, plans, or other information
- Contact Granite Designs regarding an existing or potential project
Submitting a website form or requesting an estimate does not create a binding contract between you and Granite Designs.
A project becomes subject to a binding agreement only when the applicable proposal, estimate, contract, work authorization, or other agreement has been accepted according to the terms provided by Granite Designs.
3. Estimates, Pricing, and Product Information
Prices, product descriptions, colors, photographs, specifications, availability, and other information displayed on this website are provided for general informational purposes and may change without notice.
Any prices shown online are not guaranteed unless specifically stated otherwise.
Final project pricing may depend on factors including:
- Material selection
- Slab availability
- Measurements
- Square footage
- Edge profiles
- Cutouts
- Installation requirements
- Site conditions
- Plumbing or electrical requirements
- Delivery
- Additional labor
- Changes to the original project scope
A final estimate or contract provided directly by Granite Designs will control over any general information displayed on the website.
4. Natural Stone and Product Variations
Many of the materials offered by Granite Designs, including granite, marble, quartzite, and other natural stone products, may contain natural variations in color, pattern, veining, texture, shade, fissures, markings, and other characteristics.
Photographs displayed on our website are intended to provide a general representation of materials and may not exactly represent the appearance of the material used in your project.
Computer monitors, phones, lighting conditions, photography, and individual slabs may also affect how colors and patterns appear.
Customers should review actual material samples or slabs when appropriate before making final selections.
5. Quartz and Manufactured Materials
Quartz, porcelain, and other manufactured materials may also vary between samples, photographs, production batches, and installed products.
Product specifications, warranties, availability, and manufacturing standards are established by the applicable manufacturer and may change over time.
Manufacturer warranties are subject to the manufacturer’s own terms and conditions.
6. Appointments, Measurements, and Project Information
Customers are responsible for providing accurate information regarding their project.
Measurements, photographs, drawings, or other information provided by a customer may be used for preliminary estimates but may require verification before fabrication or installation.
Granite Designs may require professional field measurements, templating, site inspections, or other verification before finalizing a project.
7. Communications
When you provide your contact information to Granite Designs, we may use that information to respond to your inquiry and communicate with you regarding your project, estimate, appointment, products, or services.
Communications may include telephone calls, email, or text messages depending on the contact information and permissions you provide.
Your personal information will be handled according to our Privacy Policy.
8. Text Messaging
If you choose to receive text messages from Granite Designs, messages may relate to:
- Your inquiry
- Estimates or proposals
- Scheduling
- Appointments
- Project updates
- Customer service
- Products or services you requested information about
Message frequency may vary. Message and data rates may apply.
You may opt out of text communications at any time by replying STOP. You may reply HELP for assistance or contact Granite Designs directly.
Consent to receive text messages is not a condition of purchasing goods or services.
9. Intellectual Property
Unless otherwise stated, the content of this website belongs to Granite Designs or is used with permission.
This may include:
- Text
- Graphics
- Photographs
- Videos
- Logos
- Designs
- Website layouts
- Product information
- Project photographs
- Marketing materials
Website content may not be reproduced, copied, republished, distributed, modified, or used for commercial purposes without prior written permission from Granite Designs or the applicable rights holder.
Product names, trademarks, logos, and images belonging to manufacturers or other third parties remain the property of their respective owners.
10. Third-Party Websites and Services
Our website may contain links to manufacturers, suppliers, social media platforms, financing companies, mapping services, or other third-party websites and services.
Granite Designs does not control these third parties and is not responsible for their content, availability, privacy practices, security, policies, or services.
Accessing a third-party website is at your own discretion and may be subject to that third party’s own terms and policies.
11. Website Availability
We make reasonable efforts to keep our website accurate, secure, and available. However, we do not guarantee that the website will always operate without interruption, errors, delays, viruses, technical problems, or other issues.
We may modify, suspend, update, or discontinue any part of the website at any time without notice.
12. Disclaimer
The information on this website is provided on an “as available” and “as is” basis for general informational purposes.
While Granite Designs makes reasonable efforts to provide accurate information, we do not guarantee that all website content will always be complete, current, or error-free.
Nothing on this website should be interpreted as a guarantee regarding pricing, availability, project completion dates, product performance, or specific project results unless such terms are included in a written agreement between Granite Designs and the customer.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Granite Designs will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of, or inability to use, this website.
Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be limited under applicable law.
14. Indemnification
You agree not to misuse this website or use it in a manner that violates applicable law or the rights of Granite Designs or others.
To the extent permitted by law, you agree to indemnify and hold Granite Designs harmless from claims, damages, losses, or expenses resulting from unlawful or unauthorized use of the website.
15. Privacy
Your use of this website is also subject to the Granite Designs Privacy Policy, which describes how we collect, use, share, and protect personal information.
16. Changes to These Terms
Granite Designs may update these Terms & Conditions from time to time.
Changes will become effective when the updated Terms & Conditions are published on this website. The effective date shown at the top of this page will indicate when the terms were most recently updated.
Your continued use of the website following an update constitutes acceptance of the revised terms.
17. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.
Any dispute relating to use of this website will be subject to the applicable laws and courts having jurisdiction in Massachusetts, except where otherwise required by law.
18. Contact Us
If you have questions about these Terms & Conditions, please contact:
Granite Designs, LLC
18 Republic Rd
North Billerica, MA 01862
Phone: (978) 362-1373
Email: info@granitedesignsusa.com
Website: granitedesignsusa.com